Question

SuperMap Hi-Fi 3D SDK for Unreal 添加完图层，浏览的时候经常崩溃，没有特殊的操作，就是正常的拖拽，缩放场景这样，有没有日志能够协助看以下崩溃的原因呢，附上截图

Answer 1

您好，

1.建议查看一下您那边的电脑配置，我们这个插件和 UE5 对系统平台的最低硬件要求一致，要有独立显卡。如果电脑有独显，确保独显已经应用启动。 打开英伟达控制面板，在“管理3D设置”中设置OpenGL 渲染GPU，选择独立显卡，不建议设置自动选择，确保 UE 使用的高性能显卡。

2.建议等待编译着色完成后再运行关卡

3.检查数据，如果数据是发布的服务，确保服务可正常访问，连接没有问题；如果是本地数据，确保数据在桌面端可以正常加载和预览；另查看数据范围是否正确，球面平面选择是否正确。

希望可以帮助到您。

Comments

SuperMap_iExplorer3D产品加载场景也是有时候就突然crash退出，三维数据场景正常可以加载，项目上使用的是webgl做的展示，现在想用ue做可视化特效，然后就不定期崩溃，有条件能远程看下不？

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您那边是使用的SuperMap Hi-Fi 3D SDK for Unreal还是SuperMap_iExplorer3D产品呢？

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二次开发使用的SuperMap Hi-Fi 3D SDK for Unreal，

SuperMap_iExplorer3D产品也有崩溃的情况发生

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您好 这个是异常的堆栈 能协助看下么
[2022.12.07-07.29.50:760][ 99]LogOutputDevice: Error: === Handled ensure: ===
[2022.12.07-07.29.50:760][ 99]LogOutputDevice: Error:
[2022.12.07-07.29.50:760][ 99]LogOutputDevice: Error: Ensure condition failed: oldValue == newValue [File:D:\build\++UE5\Sync\Engine\Source\Runtime\Core\Private\HAL\ThreadingBase.cpp] [Line: 300]
[2022.12.07-07.29.50:760][ 99]LogOutputDevice: Error: oldValue(1) newValue(0) If this check fails make sure that there is a FTaskTagScope(ETaskTag::EParallelRenderingThread) as deep as possible on the current callstack,
you can see the current value in ActiveNamedThreads(180), GRenderingThread(65ffe440), GIsRenderingThreadSuspended(0)
[2022.12.07-07.29.50:760][ 99]LogOutputDevice: Error: Stack:
[2022.12.07-07.29.50:760][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9b0cb922c UnrealEditor-Core.dll!UnknownFunction []
[2022.12.07-07.29.50:760][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9b3c7941d UnrealEditor-Engine.dll!UnknownFunction []
[2022.12.07-07.29.50:760][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9b3c7b0ce UnrealEditor-Engine.dll!UnknownFunction []
[2022.12.07-07.29.50:760][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9b3ba810e UnrealEditor-Engine.dll!UnknownFunction []
[2022.12.07-07.29.50:760][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9b3bc4f9d UnrealEditor-Engine.dll!UnknownFunction []
[2022.12.07-07.29.50:760][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9b3c959c6 UnrealEditor-Engine.dll!UnknownFunction []
[2022.12.07-07.29.50:760][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff999402bf5 UnrealEditor-SuperMap.dll!SuperMapSDK::GameTextureManager::UploadTexture()
 [E:\Project\UE\UE5Sp1\Plugins\SuperMap Scene SDKs_Unreal Engine\Source\SuperMap\Private\Graphics3D\GameTextureManager.cpp:230]
[2022.12.07-07.29.50:760][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9993d1b4a UnrealEditor-SuperMap.dll!<lambda_8ce3090211a1a74ffc4b0f3c008786f5>::operator()()
[E:\Project\UE\UE5Sp1\Plugins\SuperMap Scene SDKs_Unreal Engine\Source\SuperMap\Private\Graphics3D\GameTextureManager.cpp:162]
[2022.12.07-07.29.50:760][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9993877bb UnrealEditor-SuperMap.dll!SetPromise<TUniqueFunction<void __cdecl(void)> &>()
[D:\GameEngine\UE_5.0\Engine\Source\Runtime\Core\Public\Async\Async.h:61]
[2022.12.07-07.29.50:760][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff99939add6 UnrealEditor-SuperMap.dll!TAsyncQueuedWork<void>::DoThreadedWork()
 [D:\GameEngine\UE_5.0\Engine\Source\Runtime\Core\Public\Async\Async.h:228]
[2022.12.07-07.29.50:760][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9b0ed31e2 UnrealEditor-Core.dll!UnknownFunction []
[2022.12.07-07.29.50:761][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9b0ebebb4 UnrealEditor-Core.dll!UnknownFunction []
[2022.12.07-07.29.50:761][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9b0ecbcff UnrealEditor-Core.dll!UnknownFunction []
[2022.12.07-07.29.50:761][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9b0b6e398 UnrealEditor-Core.dll!UnknownFunction []
[2022.12.07-07.29.50:761][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9b0b52a78 UnrealEditor-Core.dll!UnknownFunction []
[2022.12.07-07.29.50:761][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9b0b8ea02 UnrealEditor-Core.dll!UnknownFunction []
[2022.12.07-07.29.50:761][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9b0b5f4d0 UnrealEditor-Core.dll!UnknownFunction []
[2022.12.07-07.29.50:761][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9b0cc3d45 UnrealEditor-Core.dll!UnknownFunction []
[2022.12.07-07.29.50:761][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9b1257a2b UnrealEditor-Core.dll!UnknownFunction []
[2022.12.07-07.29.50:761][ 99]LogOutputDevice: Error: [Callstack] 0x00007ff9b1250a90 UnrealEditor-Core.dll!UnknownFunction []
[2022.12.07-07.29.50:761][ 99]LogOutputDevice: Error: [Callstack] 0x00007ffa1c8a54e0 KERNEL32.DLL!UnknownFunction []
[2022.12.07-07.29.50:761][ 99]LogOutputDevice: Error: [Callstack] 0x00007ffa1dd2485b ntdll.dll!UnknownFunction []
[2022.12.07-07.29.50:761][ 99]LogOutputDevice: Error:

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您好，

您那边是做了什么操作，然后报的错，哪个产品报的什么错，具体都做了哪些操作方便详细描述一下嘛？我这边好复现测试。

另外，目前我们已经更新了产品，出了11.0.1版本的插件，一些功能做了相关的优化，您可以下载最新版本的插件使用呢。